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Privacy Policy

Online affiliate services are provided: in Spain, by Rank Digital Ceuta, S.A. and, in Portugal, by Upperline Marketing Limited, through the Income Access website (“the site”).

This document explains how we collect, use, store and delete your personal information, as well as the options you have regarding how your information is used. Please read this Privacy Policy carefully.

For the purposes of this Privacy Notice, please note that “We”, “Us” and “Our” have the same meaning as the Group, which is explained below.

ABOUT THE GROUP

Rank Digital Ceuta, S.A. and Upperline Marketing Limited are part of the Rank Group companies (headed by the English company The Rank Group Plc) which operates gaming venues across Europe and digital gaming sites, including the Bella Casino, Enracha, Grosvenor Casino and Mecca Bingo brands and other associated and subsidiary companies.

In Spain, the Rank Group company, Rank Digital Ceuta, S.A. operates the online gaming websites www.yobingo.es, www.yocasino.es, www.yosports.es and www.enracha.es. In Portugal, the Rank Group company, Bingosoft Plc operates the online gaming website www.yobingo.pt

For the purposes of this Privacy Policy, the data controllers are Bingosoft Plc. with registered office at Vault 14, Level 2, Valletta Waterfront, Floriana FRN1914, Malta and Rank Digital Ceuta, S.A., with registered office at C/ Balmes, 268, Pl. 1ª, 08006 Barcelona, Spain. The Group provides services on the Site through various software and/or platforms, collectively referred to as “Platforms”:

  • Websites
  • Mobile applications
  • Downloadable applications
  • Non-downloadable applications
  • Social Networks

If we make minor changes to the way we process your data, we will always update this notice, so we recommend you consult it periodically for the most up-to-date information. If we make significant changes to the way we process your information, we will notify you through the Website on which you are registered or by notifying you directly.

We respect that your personal information belongs to you, so we ask that you read this notice carefully so that you can make informed decisions about how you wish your personal data to be used.

By interacting with Our Site, you acknowledge that you have read and understood this Privacy Policy.

What is personal data?

Personal data is information about you or that can be used to identify you. We obtain some of this information from you when you register or use our services; other information we obtain from your device or through cookies from your use of our websites.

Information provided by you

  • Registration Information When you register with us, you will be asked to provide information such as first and last name, email address, date of birth, postal address, telephone number, amongst others.
  • Payment information We will ask for your bank details to enable us to pay your commission.
  • Other information When you respond to our communications, contact us by email or share additional information about yourself (such as information about your site or traffic source) through the use of the Platforms or by chat, Skype, WhatsApp, email or any other means.

Information we collect about you from your use of our sites

We will automatically collect your information each time you visit or use Our Sites. This includes:

  • Technical and device information We may collect details about specific types of connection and information regarding your device, software or hardware that may identify you, such as unique device identifiers, the IP address used to connect your device to the Internet, your login information, browser type and version, time zone settings, browser plug-in types and versions, operating system and platform; and geolocation data (to comply with our anti-money laundering policy). We use Google Analytics and comply with the Google Analytics Terms of Service and are subject to Google Analytics Policies.
  • Information we collect about you from other sources We may collect personal information from other sources (for example, external service providers), which is collected to verify your identity and prevent fraudulent or illegal activities.

USE OF COLLECTED INFORMATION

We use and share personal information for the following purposes:

To register your account(s) with us;

To update your account(s);

To operate Our platforms;

To verify your identity when you register and log into Our platforms, such as: (i) To identify a registered Affiliate user as the genuine owner of the website on which they wish to insert advertising material, delivered by our platforms; (ii) To be able to process the payment of Affiliates’ commissions;

To communicate with you and keep you informed about our latest updates and special offers;

With your prior consent where required by law, for marketing analysis and to provide you with promotional updates by email, post, telephone, direct messaging, direct mail and other digital channels (pop-ups, push notifications, advertising banners, etc.) about Our or their products/services, promotional materials, as well as products, services, websites and applications relating to products and services of companies (other than Bingosoft Plc. and Rank Digital Ceuta, S.A.) within the Rank Group and our trusted partners that we believe may be of interest to you.

You may object at any time to receiving further marketing by checking and updating your contact details within your account or by selecting the “unsubscribe” link at the end of all our promotional and marketing updates sent to you, or by emailing us;

To assist you with your queries;

To process any of your information requests;

To notify you about updates to Our software and/or services;

To investigate and resolve disputes about your use of Our services;

To comply with the conditions of Our licences, granted by the Spanish Gambling Authority (Dirección General de Ordenación del Juego “DGOJ”) or the Portuguese Gambling Authority (Serviço de Regulação e Inspeção de Jogos “SRIJ”);

To carry out credit checks;

To improve your user experience through data collected via analytics;

To carry out due diligence;

To detect and prevent fraudulent activities;

As required by law, regulation or other governmental authority;

We may also use other types of information for the purpose of monitoring Site usage to help us develop Our Sites and services.

SHARING DATA

We do not sell or share your personal information with third parties, except as described in this Privacy Policy. Personal information will only be shared with a third party to the extent required for the specific purpose, as stipulated in this Privacy Policy and in applicable legislation.

With whom your information may be shared:

Your information may be shared with any member of Our Group (as defined in this Privacy Policy), to support Our processing of personal information under this Privacy Policy. If any of these parties are using your information for direct marketing purposes, we will only transfer the information for that purpose with your prior consent. Our selected third parties may include:

  • Organisations that process your personal information on our behalf and in accordance with our instructions and applicable data protection laws. This includes support for the services we offer through Our Sites, in particular those that provide data and website hosting services, provide compliance services, distribute any communications we send, support or update marketing lists, provide information about the use of Our services and provide IT support services on occasion, to third parties that provide services in connection with the operation or promotion of the Sites, organise events on behalf of the Group. These organisations (which may include Our external suppliers, agents, subcontractors, auditors, advisers, investors, potential buyers and/or other companies in Our Group) will only use your personal information to the extent necessary to carry out their support functions.
  • Advertisers and advertising networks that require the data to select and display relevant adverts to you and others. We do not disclose information about identifiable individuals to Our advertisers, but we will provide them with aggregated information about our users. We may also use such aggregated information to help advertisers reach the type of audience they wish to target.
  • Business partners who provide services to you and with whom we have entered into agreements in connection with the processing of your personal information.
  • Credit rating agencies for the purpose of assessing your creditworthiness where this is a condition for us to enter into a contract with you.
  • Payment processing providers who provide secure payment processing services.

We will disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets subject to the terms of this Privacy Policy.

If the assets of Bingosoft Plc., Rank Digital Ceuta, S.A. or any other Rank Group company are acquired by a third party, in which case personal information held about its customers will be one of the transferred assets.

If we have a duty to disclose or share your personal information in order to comply with any legal obligation, or to enforce or apply our terms of supply and other agreements with you; or to protect the rights, property or safety of Our Group, Our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.

DATA TRANSFERS

The Group operates globally and the personal information we collect may be transferred to and stored at a destination outside the European Economic Area (“EEA”) which may not be subject to equivalent data protection law. When we transfer your data outside the EEA, we have agreements in place with those parties that include standard data protection clauses to ensure that appropriate safeguards are implemented to protect your personal data.

We may transfer your personal information outside the EEA to enable us to provide you with goods or services and fulfil Our contract with you. This includes the fulfilment of orders, the processing of payment details and the provision of support services, in order to facilitate the operation of Our Group, where, following analysis of Our legitimate interests, we have concluded that your rights do not override those legitimate interests. In such cases, we will take all reasonably necessary steps to ensure that your personal information is subject to appropriate security measures, such as relying on an appropriate recognised legal mechanism, and that it is treated securely and in accordance with this Privacy Policy.

DATA SECURITY

All information you provide to us is stored on our secure servers. All payment transactions will be encrypted using SSL technology.

Where we have provided you with (or you have chosen) a password that enables you to access certain parts of Our sites, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our sites; any transmission will be at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We take cybersecurity very seriously, not only to protect ourselves, but also to protect our customers and their data. We implement different layers of physical and technological controls to prevent unauthorised access and ensure the security, integrity and privacy of data. Such controls include, but are not limited to:

  • Firewalls, Network Segmentation, Intrusion Detection and Prevention Systems (IDS/IPS).
  • Penetration testing and vulnerability remediation.
  • Encryption protocols for data at rest or in transit.
  • Strict authentication and access control procedures.
  • Periodic cybersecurity audits.

Our Sites may, on occasion, contain links to external sites. We are not responsible for the privacy policies or content of those sites.

CHILD SAFETY

We do not collect or use information from persons under the age of 18. If a parent or guardian becomes aware that their child has provided us with information without their consent, they should contact us at [email protected].

We will delete such information from our records as soon as possible.

UPDATES OR AMENDMENTS TO THE PRIVACY POLICY

We may revise this Privacy Policy periodically, at our own discretion, and the most up-to-date version will always be posted on this Site. Substantial changes will be notified to you by email. Continued use of Our services, following notification of such amendments on this Site, constitutes your acknowledgement of those amendments to the Privacy Policy.

This Privacy Policy was last updated on 30 December 2022.

HOW TO CONTACT US

We welcome your feedback on Our Sites and our Privacy Policy. If you wish to contact us about any query or comment, please send an email to [email protected]

HOW LONG WE RETAIN YOUR INFORMATION

We retain personal information for as long as you have an account with us in order to fulfil our contractual obligations to you, comply with the conditions of the licences granted by the DGOJ and the SRIJ and, following the conclusion of your commercial relationship with us, for the legally established periods. We may also retain anonymised information beyond this time for research purposes and to help us develop and improve Our services. You cannot be identified from the anonymised information retained or used for these purposes.

YOUR RIGHTS

You may contact us to:

  • Access all personal information we hold about you;
  • Correct or delete your personal information where appropriate;
  • Restrict the processing of your personal information whilst we investigate your concern about it;
  • Object to direct marketing or, in certain cases, object more generally;
  • Where processing is based on your consent, to receive your personal information in a commonly used electronic format or to request that we transfer the data in that format to another provider where such request relates to data you provided to us directly and where it is technically feasible (data portability);
  • Withdraw your consent at any time where processing is based on your consent.

You also have the right to lodge a complaint if you are not satisfied with the response you receive by referring the matter to your data protection supervisory authority. https://ec.europa.eu/info/law/law-topic/data-protection_en

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